About Besign Unique

What is Besign Unique?
Besign Unique is a Rajasthan-based textile brand specializing in handwoven and handblock printed products across women’s wear, men’s wear, bags, and home furnishing. We work directly with artisan clusters across Rajasthan to bring authentic, handmade textile to customers and businesses worldwide.

Where are you located?
We’re based at Agro Food Park, Salawas Road, Jodhpur, 342013, Rajasthan, India.

Do you have a physical store I can visit?
We currently operate as an inquiry and quote-based business rather than a retail storefront, but you’re welcome to visit our studio in Jodhpur if you’d like to see our fabrics and work in person. We’d just recommend giving us a quick call or WhatsApp beforehand so our team can be ready to show you around.

Products & Customization

What kind of products do you sell?
We offer handwoven and handblock printed textile across four main categories: Women’s Wear (kurtis, suits, sarees, dupattas), Men’s Wear (kurtas, Nehru jackets), Bags, and Home Furnishing (bedsheets, cushion covers, table linen).

Are your products genuinely handmade?
Yes. Our products are made using traditional techniques like hand block printing, Bandhani, and Ajrakh, produced by artisan clusters across Rajasthan using natural, skin-friendly fabrics.

Why do handmade products sometimes look slightly different from the website photos?
Because our products are handwoven and handblock printed, small variations in color, print placement, and texture are natural and expected between pieces — this is a genuine characteristic of handmade textile, not a defect.

Can I customize a design?
Yes. Most of our designs can be customized to your requirements — fabric, print, color, or fit. Reach out to us with your requirements and we’ll guide you through the options.

Do you offer OEM/ODM services?
Yes, we support OEM and ODM production for bulk and private-label buyers, covering everything from design development to finished production. Contact us to discuss your specific requirements, MOQs, and timelines.

Placing an Inquiry / Order

How do I place an order?
Since we’re an inquiry-based website, there’s no online checkout. You can reach out to us via phone call, WhatsApp, or email to discuss the product, quantity, and customization you’re looking for. We’re also happy to arrange a video call to walk you through fabric options and samples.

Do you have a minimum order quantity (MOQ)?
MOQs vary depending on the product and level of customization, especially for bulk, wholesale, or OEM/ODM orders. Let us know what you’re looking for and we’ll confirm the applicable MOQ for your order.

How long does it take to process an order?
Standard order processing typically takes 1 to 4 weeks, depending on the product type, quantity, and how much customization is involved. For bulk or OEM/ODM orders, we’ll share a specific estimated timeline once your order is confirmed.

Is there a live chat on the website?
Yes, you can message us directly through the chat widget while browsing, and our team may also reach out proactively if we notice you have questions.

Payment

What payment methods do you accept?
We accept Credit Card, Debit Card, Bank Transfer, Cheque, PayPal, and Payoneer. Payment details are shared directly by our team once your order is confirmed.

Do I need to pay the full amount upfront?
Typically, we request 60% advance payment at order confirmation, with the remaining 40% payable before dispatch. This split can vary depending on order value, customization, and destination country, and will be confirmed with you in writing before production begins.

Can I pay through the website directly?
No, we don’t process payments through the website. All payment arrangements are made directly with our team via email, WhatsApp, or phone after your order is confirmed.

Cancellations

Can I cancel my order after confirming it?
Yes — orders can be cancelled free of charge within the first 24 hours of order confirmation or advance payment confirmation. After that window, cancellation is subject to mutual agreement, and if production has already started, any non-refundable costs for work or materials already committed will be discussed transparently with you.

What if I need to make changes to my order after it’s confirmed?
Reach out to us as soon as possible. Minor changes may be accommodated depending on production stage, though changes requested after production has started may affect cost and delivery timelines.

Shipping

How do you ship orders?
We primarily ship via international air couriers like FedEx and DHL, and occasionally via India Post for select domestic or smaller shipments.

Do you ship internationally?
Yes, we ship worldwide. Shipping cost and estimated delivery time depend on your location and will be shared at the time of order confirmation.

Will I get tracking details for my shipment?
Yes, once your order is dispatched, we’ll share tracking information with you via WhatsApp or email.

Am I responsible for customs duties on international orders?
Yes, any customs duties, import taxes, or clearance charges in the destination country are the customer’s responsibility, unless otherwise agreed in writing.

What if my order is delayed?
While we work to meet estimated timelines, delays can occasionally happen due to courier/customs issues or extended production time for complex customization. We’ll keep you informed if we expect any delay affecting your order.

Contact

How can I get in touch with Besign Unique?
You can reach us via:

We’re happy to arrange a video call as well if you’d like to discuss your requirements in more detail before placing an order.