General FAQs

General FAQs

 

  1. Will my product be exactly like what I saw on the website?

Maintaining exact similarity to the pictures you see online is not possible for a variety of reasons.

  • All our products are individually handcrafted, using designs that may get modified over time.
  • Natural materials like wood and stone are used to create your furniture. The grains and coloration of each piece of material is different.
  • The fabric used to create your furniture will depend on the availability. This will be intimated at the time of order confirmation.
  1. Which types of wood do you use to manufacture furniture?

The wood chosen to build the furniture depends to a large extent on the furniture being crafted. Most of our products are created using Sheesham (Dalbergia latifolia), a rosewood native to India. Sheesham is known for its durability, hardness, dense grain and warm, rich colours. We also use reclaimed wood, Acacia wood, Mango wood, Teak wood and Pine wood.

Besign Unique is famous for crafting solid wood furniture, which may or may not include some small parts made with ply or mdf.

  1. What changes or alterations can I ask for?

While placing your order, you can ‘design’ your furniture by choosing the wood type and finish, upholstery and size of your furniture. 

  1. Will you deliver to my location?

We will initially start out on a small scale. The product page lists the cities where delivery is possible. If your location is not on our list, please get in touch with us.

Overseas deliveries are subject to customs regulations. Prior confirmation with us before placing your order is required.

  1. What are the delivery methods?

How we deliver your order depends on the size of your order. While smaller orders are shipped via logistics partners like FedEx and Safexpress, we dispatch larger orders in dedicated containers.

  1. When will I receive my order?

We take 48-72 hours to process your order after its confirmation. If your furniture is available, we will send it with 3-5 business days. If it has to be created from scratch or re-polished, the expected production and delivery schedule will be mentioned on the product page. Actual production depends on the factory schedule and slot availability, which may take up to a month.

  1. What is the delivery charge?

Delivery charges are calculated based on the size of your furniture and how far you live from us (i.e., from Jodhpur). The charges are computed when you finalise your order.

  1. How do I pay?

Since orders are placed online, we accept all major online methods of payment, like credit and debit cards, wallet payment and net banking. Unfortunately, since full payment is mandatory before we can ship your order, cash on delivery payment method is not acceptable.

  1. Will my furniture be delivered to my door?

The delivery of all our products is carried out by third party logistics partners, who do not have the resources to deliver furniture to higher floors. So, if you live higher than the first floor, please make personal arrangements to have your furniture carried up to your floor.

  1. I have already placed my order. Can I change the shipping address now?

If you change your mind about where you want your furniture to be delivered after you have placed the order, please contact us via email or call our customer service centre (+91 6350422616), Monday to Saturday, between 9:30 am and 6 pm.

  1. How do I assemble my furniture?

Most of our furniture requires very little assembly, like attaching the legs of a table, etc., using nuts/bolts or allen key screws. The appropriate spanner / allen key needed to set up your furniture is included in your order.

  1. I have ordered multiple items. Will they be delivered together?

For orders containing multiple furniture products, dispatch is usually consolidated into a single delivery for your convenience. Some items that are dispatched via courier may be sent separately to avoid delays in receiving your order. This service is free of cost.

  1. Can you gift wrap my order?

Unfortunately, we are presently not offering any gift-wrapping service on our products.

  1. Can I choose the courier company for the delivery of my product?

Safe delivery of your furniture is of utmost importance to us. That is why we rely on reputed logistics partners who provide fast and reliable delivery and are unable to accommodate requests for specific courier companies.

  1. Is it possible to speed up the delivery?

All orders are shipped as soon as they are ready. Delivery schedules include time required for manufacture, quality checks, packaging and dispatch. Hence, expediting shipments is not feasible.

  1. Why is there a delay in shipping my order?

If, for any reason, there has been a delay in shipping your order, we sincerely apologise for the inconvenience caused. Please contact our customer service team in the event of such delays, and we promise to do our best to deliver your furniture at the earliest.

  1. I have received the wrong tracking number / AWB.

It may take 24-48 hours after your order has been shipped, for shipment tracking to become active. This is because logistics partners often take up to 48 hours to update the Air Way Bill number (AWB) in their records. In case you are unable to track even after 48 hours, please contact us immediately.

  1. Why haven’t I received my order yet?

After dispatch, packages usually take 7-10 days to reach the destination. Actual delivery date is usually on or slightly after the estimated due date. Please be assured that your order will reach you soon. You may contact us for further assistance.

  1. Why is my order marked as RTO?

Some shipments may be marked as RTO, or Returned to Origin, for the following possible reasons:

  • You were not available at the given address when the delivery person went to deliver your order
  • The address you gave us was incomplete / incorrect
  • We could not reach you on the phone number you had provided us
  • You did not want to accept the delivery.

After 2 unsuccessful attempts at delivery, your order will be returned to our warehouse at Jodhpur and you will have to bear to and fro transit charges and any additional storage, packaging or handling charges incurred. Please contact us when you want us to ship your order again.

  1. My order status is ‘delivered’, but I haven’t received it.

Someone else – friends, neighbours, security, etc. – may have received your order on your behalf. If you are still unable to locate your order, please feel free to get in touch with us for further assistance.

  1. What are the shipping charges on Ready to Ship products?

All products that are readily available on besignunique.com will be shipped to you free of cost, depending on the value of the products.

  1. Do you guarantee delivery of Ready to Ship products within 10 days?

In spite of our best efforts, sometimes there may be unforeseen delays in delivery. We try our best to deliver Ready to Ship products within the fast-tracked delivery timeline of 7-10 days. Please note, however, that this timeline is an estimation and cannot account for unexpected production and logistics snags.

  1. Which are your ‘Ready to Ship’ products?

‘Ready to Ship’ products can easily be identified, since they have been labelled accordingly on the category and product pages of our website.

  1. I have ordered a Ready to Ship product. When will it be shipped?

All ‘Ready to Ship’ products are usually dispatched within 48 hours of receiving your order.

  1. Is it possible to alter the delivery address after my Ready to Ship order has been dispatched?

Since Ready to Ship products are shipped on an urgent basis so that they reach you on time, we will not be able to accommodate any changes in address after your order has been shipped.

  1. Is it possible to see the actual product before buying it?

Besign Unique is an online store with a factory retail outlet. Customers are allowed to visit our warehouse in Jodhpur.

For any queries regarding the products, do not hesitate to contact customer support @ +91 6350422616, Monday – Saturday, 09:30 – 18:00 hours.

  1. What is the GST rate on your furniture, and is it included in the price?

While GST rates vary according to the product, the present GST rate on all furniture items and leather products is 18%. All prices on our website are inclusive of GST charges.

  1. How can I avail input credit on GST?

The scheme of input credit on GST, as per government guidelines, is applicable on Business-to-Business transactions. If your company is GST registered, you need to provide the GSTIN number at the time of placing your order, and confirm the same via an email to us. You can avail the input credit once our finance team approves it on the GST server.

Input credit on GST is only applicable for Business-to-Business transactions. Individuals or Business-to-Consumer transactions are not eligible for this facility.

  1. What is an E-Way bill?

The GST law of our country mandates that E-Way bills need to be generated for any shipment – both intra and inter-state – valued at over Rs. 50,000. If you are placing an order for your own use, we will generate the E-Way bill for your order with the help of your PAN card and Aadhaar card details. If you plan to use our products for business purposes, you will need to generate the E-Way bill before we can ship your order.

  1. Whom should I contact for help with my order?

For any assistance with your order, please feel free to contact our customer service team.

  • : +91 6350422616
  • : Monday – Saturday
  • : 09:30 – 1800
  1. Can I change the polish on the furniture I’m ordering?

Customers have the option to change the polish on the furniture they want to order. You can choose from various options like dark walnut, light walnut, mahogany, honey teak, natural etc. Please specify your choice in the remarks section of your order.

  1. Taking care of the furniture

Here are some tips for caring for your furniture.

  • Furniture should be kept away from extreme heat and should be wiped with a dry cloth only.
  • Marks or scratches can be gently rubbed – along the direction of the grain – using extra fine wire wool.
  • Polishing and waxing – Frequent waxing of your furniture using beeswax is advisable. Please use a soft cloth for waxing and buffing. Avoid silicon-based chemicals.
  • Spills and stains – Heat or moisture may cause stains on the surface of your furniture. Spilt food/liquids should be wiped with a dry cloth. Stains should be gently rubbed off and the wood re-polished using beeswax.
  • Sunlight – Direct sunlight and heat may cause the polish to fade and cracks and loosening of joints, and hence should be avoided.
  1. Besign Unique’s commitment to quality

Besign Unique is known for the excellent craftsmanship, durability and superior construction of its furniture. Here’s what we do:

  • Pressure treatment of wood to prevent insecticidal deterioration
  • Kiln-drying to reduce moisture and prevent warping
  • Tongue and groove, mortise and tenon joinery for long-lasting durability
  • Staining, sealing, and using a protective coast for better finish
  • Intensive quality checks on every piece of furniture
  1. Are all the items in a collection identical looking?

While the pieces of a collection will have a similar appearance, the inherent differences in the wood grain, texture and coloration make exact replication impossible. Moreover, all our furniture is not only handcrafted, but also polished by hand, giving each item its ‘unique’ look.

  1. What is Natural Distress?

Natural distress refers to the cracks, indentations, knots and other natural ‘faults’ that are visible in wood. Our handmade furniture may also exhibit such ‘imperfections’ which were acquired during the construction process. These add to the beauty and charm of our furniture.